WHAT ARE THE OPENING HOURS OF XYLO?

XYLO AT THE PALACE IS OPEN FROM WEDNESDAY – SATURDAY, 10PM ONWARDS.

HOW DO I MAKE A RESERVATION?

RESERVATIONS CAN BE MADE THROUGH OUR HOTLINE AT +63 917 680 8888.

ARE WALK INS ALLOWED?

YES AS LONG AS THERE ARE TABLES AVAILABLE FOR OCCUPANCY. WE HIGHLY RECOMMEND MAKING A RESERVATION.

WHAT ARE THE ACCEPTED MODES OF PAYMENT?

YOU CAN PAY USING CASH, ALL MAJOR CREDIT & DEBIT CARDS, GCASH, ALIPAY & WECHATPAY. 

WHAT PPES ARE REQUIRED TO BE WORN INSIDE?

ALL PATRONS ARE REQUIRED TO WEAR GOVERNMENT APPROVED FACE MASKS UPON ENTERING THE PREMISES & MAY ONLY TAKE THEM OFF ONCE FOOD & DRINKS ARE SERVED

WHAT IS THE PROCESS TO ORDER FOOD & DRINKS?

TO LIMIT PHYSICAL CONTACT, DIGITAL MENUS WILL BE AVAILABLE VIA A QR CODE

CAN WE MINGLE WITH OTHER GUESTS?

WHEN SEEING FAMILIAR FACES OUTSIDE OF YOUR PARTY WITHIN THE PREMISES, WE HIGHLY ENCOURAGE YOU TO INTERACT FROM A DISTANCE. LIMITING PHYSICAL INTERACTIONS BETWEEN EVERYONE IN THE ESTABLISHMENT WILL ENSURE A SAFE ENVIRONMENT FOR ALL

IS THERE A DRESS CODE?

GUESTS WEARING SLIPPERS, SHORTS AND SANDOS WILL BE DENIED ENTRY.

WHAT ARE HEALTH CHECK MEASURES FOR GUESTS WITHIN THE PREMISES?

ALL GUESTS MUST BE FULLY VACCINATED AND WILL BE REQUIRED TO PRESENT PROOF OF VACCINATION UPON ENTRY. PLEASE BRING A COPY OF YOUR VACCINATION RECORD AND A PHYSICAL COPY OF YOUR ID. 

GUESTS WILL BE REQUIRED TO SCAN A QR CODE TO BE ABLE TO FILL UP A HEALTH SAFETY CHECKLIST & TEMPERATURE WILL BE CHECKED. THERE ARE ALSO SANITATION STATIONS AROUND THE AREA. THE ESTABLISHMENT RESERVES THE RIGHT TO REFUSE ENTRY TO THOSE WHO WON’T MEET THE CRITERIA FOR THE PALACE’S HEALTH & SAFETY MEASURES. 

WILL THERE BE A DJ EVERY NIGHT?

YES OF COURSE!