Reservation Terms and Conditions
The Palace Manila, Inc. - Terms and Conditions of Use
Please read these Terms and Conditions of Use (the “Agreement”) carefully before using our website or mobile application (collectively, the “Application”). By accessing or using the Application, you agree to be bound by this Agreement, including any updates or modifications. If you do not agree, please do not use the Application.
1. Corporate Information
- Business Name: The Palace Manila, Inc.
- Trading Name: The Palace Manila
- Address: Uptown Parade, 9th Ave, Taguig City, Metro Manila, Philippines
- Phone: +63 917 689 8888
- Email: info@thepalacemanila.com
- Country of Domicile: Philippines
2. Conditions of Use
You must be of legal age in the Philippines (18 years or older) to use the Application or have parental/guardian consent.
By using the Application, you represent that you are not prohibited by Philippine law from accessing or using the services provided.
We may update this Agreement at any time without prior notice. Changes become effective 30 days after posting. Continued use signifies acceptance of the updated terms.
3. Reservations, Cancellations, and Refunds
Reservation Deposits
- A deposit is required to confirm all table reservations.
- Deposits are applied toward the table’s minimum spend on the night of the reservation.
Cancellations & Refunds
- More than 48 hours before reservation: Full refund or option to rebook.
- 24–48 hours before reservation: 50% refund, or ₱500 per confirmed guest charged.
- Less than 24 hours before reservation or no-show: Deposit forfeited, or ₱1,000 per confirmed guest charged.
Late Arrivals
Tables are held for 30 minutes from the reserved time. After this, the reservation may be released and deposits forfeited.
Rebooking
Reservations may be rebooked once (subject to availability) if notice is given at least 48 hours in advance.
Special Events & Peak Nights
- Deposits are non-refundable for designated high-demand dates.
- Cancellations within 72 hours of these events result in full forfeiture.
General
- By confirming a reservation and paying a deposit, guests accept these terms.
- Policies may be amended for operational reasons.
4. Transaction Currency
All payments are processed in PHP – Philippine Peso.
5. Payment Security
The Palace Manila uses SevenRooms for reservations and Global Payments/Cybersource for payments. Your cardholder information is secured using industry-standard measures, including:
- SSL/TLS encryption to protect your data during transmission
- PCI-compliant processing
- Secure storage handled by SevenRooms’ payment partners
These measures protect your information and ensure secure payment processing. All pages handling payments or deposits are secured.
6. Third-Party Booking Agents
- All table reservations are processed through SevenRooms.
- If you cancel through SevenRooms and receive a cancellation confirmation, the establishment cannot process a “No-Show” claim.
- Any communication issues between The Palace Manila and SevenRooms must be resolved directly by the parties, without involving the cardholder.
7. User Accounts
Some features require registration. You agree to provide accurate information and update it as necessary.
You are responsible for the confidentiality of your account information and all activity under your account.
Report any unauthorized use promptly.
8. Intellectual Property
- All content on the Application (images, text, videos, logos, software) is owned by The Palace Manila or third parties.
- You may only access and use content for personal, non-commercial purposes.
- You may not copy, modify, distribute, or create derivative works without authorization.
- User-Generated Content grants The Palace Manila a perpetual, worldwide, royalty-free license to use, display, and adapt the content.
9. Limitation of Liability
- The Application is provided "as-is". The Palace Manila is not liable for damages resulting from use of the Application.
- No warranty is made that the Application is uninterrupted, error-free, or secure.
- All risks associated with using the Application, including payments, reservations, and content, are your responsibility.
10. Indemnification
You agree to indemnify and hold harmless The Palace Manila, its affiliates, employees, and agents from claims arising from:
- Use or misuse of the Application
- Violation of these Terms
- Violation of third-party rights
11. Governing Law
This Agreement is governed by the laws of the Philippines. Any legal action shall be brought exclusively in courts located in Taguig City, Metro Manila, Philippines.
12. Arbitration
Disputes will be resolved through individual arbitration, not class actions.
Submit a Notice of Intent to File a Claim to:
The Palace Manila, Inc.
Uptown Parade, 9th Ave, Taguig City, Metro Manila, Philippines
Allow 60 days for resolution before initiating arbitration.
Arbitration rules and procedures will follow local Philippine arbitration laws.
13. Termination
We may suspend or terminate the Application, or your access, at any time for any reason.
Termination does not affect prior rights or obligations.
14. Entire Agreement
This Agreement, along with the Privacy Policy and Cancellation Policy, constitutes the entire agreement between you and The Palace Manila.
